This 5-day course prepares students for the CompTIA Convergence+ Certification Exam CT0-101. Beyond certification preparation, this comprehensive course gives students a thorough understanding of the essential concepts of networking, voice, and data communications and their convergence on a single network.
Prepare for many real-world tasks you will likely face each day as a network administrator.
Learn the basics for converged data, voice, and multimedia network requirements analysis.
Learn how to specify, implement, and manage the basic network components.
Learn basic problem analysis, troubleshooting and issue resolution for converged technologies.
Understand how different types of network engineering quality of service issues affect payload transport between devices in different network structures.
Differentiate between VoIP communication protocols and encoding schemes.
Learn the essential principles of network operation, maintenance, and design.
Learn to use network devices to optimise network traffic for multimedia traffic.
Learn the essential requirements for building reliable, redundant, and recoverable multi-payload type network infrastructures.
By studying these and other intricate details of network design, operation, and administration, from network engineering to protocols, management, and security, students will gain valuable knowledge and the experience needed to implement a complete network solution to suit a converged network environment.
Convergence+ Training Course Objectives
On completing this course, you will be able to:
Demonstrate application of traffic engineering concepts, quality of service (QoS) and network performance.
Describe fundamentals of voice systems including dialing plans and identification of network endpoints.
Describe networking technologies used in a converged network including the OSI model layers and network models.
Identify methods of encoding, decoding, and compression for rich media transmission.
Identify different types of messaging, collaboration, contact center, and mobility applications.
Identify benefits of using different video and audio standards and the impact on the performance on the network.
Identify the functions of hardware components as used on a converged network.
Identify common symptoms and problems on a converged network.
Describe and use tools and commands to monitor network performance including proper administration procedures.
Explain concepts and components of security design and how they affect the converged network.
Who should attend this Convergence+ course
This course will prepare students to take the CT0-101 CompTIA Convergence+ Certification exam, for the objectives released in 2007.
CompTIA Convergence+ Certification has been created as a benchmark for knowledge and skills in the area of communications technologies, where IP networks are used to deliver data, voice, video, and other broadcast media. The qualification is endorsed by Avaya, Siemens, and Intel among other leading vendors.
Convergence+ Course Pre-requisites
CompTIA Network+ Certification is an essential prerequisite for this course. Candidates are also encouraged to have had 18 to 24 months of work experience in the areas of data networking, VoIP, and other convergence related technologies.
Lifetime Post-Course Support
After completing this
Convergence+ training course, delegates receive lifetime post-training support from LEVER Technology Group PLC, to help them apply the technologies and skills they have learned with us, to provide career-long support, and to ensure they are better equipped for their future roles in IT and networking.
Convergence+ Training Course Content
Voice System Fundamentals
Legacy Hybrid and IP Telephony Systems
IP Telephony Systems
Voice Transmission Fundamentals
Digitizing the Voice
How a Call is Made
Long Distance Voice Routing
Number and Dialing Plan Components Prefixes
Telephone Numbering System
Special Area Codes
Local Number Portability (LNP)
Converged Network Endpoints
Dialup Hard Phone
PC-Based Soft Phones
Microphones and Headsets or Speakers
USB Hand Sets
PDA Soft Phones
General QoS Concepts
Network Requirements for Convergence
Converged Network Architecture
The QoS Parameters
IP Header Features
802.1Q VLAN Standard
802.1p Traffic Prioritization Standard
Using QoS to Optimize Voice Quality in VoIP Networks
Network Performance Issues
Network Capacity Baselining
Impact to the Network when Adding/Modifying Converged Applications
LAN Switch Features
Ethernet Switch Bandwidth
Multilayer Switch Technology
Process of Switching Frames
Redundancy and Active Loops
Spanning Tree Algorithm
Switch Features and Backbone Switch Considerations
Summary of Switch Features
Physical and Logical Port Settings
Features Common to Both User Datagram Protocol and Transmission Control Protocol
Network Classifications and Topologies
Introduction to Routers
How Routers Move Packets Between Networks
The TCP/IP Protocol Suite
TCP/IP Protocol Layers and the OSI Model
Communication Using TCP/IP
Features Common to Both UDP and TCP
Real-time Transport Protocol
Real-Time Transport Control Protocol
Twisted Pair Cabling
Other Twisted Pair Cabling Characteristics
Fiber Optic Cable
Digital Subscriber Line
How Wireless Transmission Works
Competition for the Finite RF Spectrum
Wireless Networking Applications
Advantages and Disadvantages of Ethernet
Evolution-Data Optimized (EVDO)
Virtual Private Networks (VPNs)
Types of Signals
In-Band vs. Out-of-Band Signaling
Methods of Encoding
Decoding and Compression
Analog to Digital
Voice Mail Systems
Voice Mail Features
Text Messaging: E-Mail
Mail Server Configuration
Store-and-Forward Mail Systems
Basic IP Videoconferencing System
Types of Videoconferencing Systems
Computer Telephony Integration and Call Center Automation
CTI in Action
Evolution of CTI
Levels of Call Center Automation
Computer Telephony Integration Concepts
Media Processing and Call Control
Key CTI Implementation Issues
Enabling CTI in the Avaya Communication Manager
Web-Enabled Call Centers
Call Routing Patterns
Customer Handling Procedures
Intelligent Call Queuing
Interactive Voice Response
Audio Computer Application
Links to Outside Systems
Trend Toward Integrated Solutions
Common IVR Mistakes
Network Interface Layer
Cellular Integration Services
Find-Me/Follow-Me: 500 Numbers
H.323 Standard for Packet Multimedia
Overview of the H.323 Standard
Other Standards of the H.323 Family
Fundamental H.323 Network Components
The H.323 Protocols and Their Effect
on Voice Stream QoS
Integration with the Digital PSTN
Network Infrastructure Requirements
H.323 Call Processing
H.323 Call Progression Phases
SS7 to ITSP Call Progression
Creating a SIP Session
Rich Media Transmission Methods
Audio and Video Streaming
Unicasting vs. Multicasting (audio and video)
H.263 and H.263+
H.264 (MPEG-4 Part 10) or Advanced Video Coding (AVC)
Advanced video coding for generic audiovisual services
G.711 Companding Algorithms
Document Conferencing: T.120 Series
The OSI Model Layers
The Physical Layer
The Network Layer
The Transport Layer
The Session Layer
The Presentation Layer
The Application Layer
Centralized Network vs. Decentralized Network
Configuration of Converged Application Resources
Branch vs. Edge Network Solutions
Network Flattening vs. Tier Network
Routers and Switches
How Routers Move Packets Between Networks
Switches-Managed vs. Unmanaged
Traffic Isolation With Switches
S8700 Media Server
S8300 Media Server with G700 Gateway
Private Branch Exchange
Making a Call on a PBX
Supplementary PBX Features
PBX Costs and Requirements
IP Only PBX
Types of Firewalls
CSU and DSU
Channel Service Unit (CSU)
Data Service Unit (DSU)
Connecting to Digital Networks
Digital Data Services (DDS)
Network Termination Device One (NT1)
NT1: Network Termination Device
Admission Control and Traffic Shaping
Network Admission Policies
Admission Control and Traffic Shaping Applications
Session Border Controller
Session Border Controller Overview
In-line Power Components
In-line Power Components (Power over Ethernet)
What Is a Wireless Access Point?
Access Point Modes
Common Access Point Options
Access Point Configuration and Management
Analog Modem Standards
Cable Modem Technology
Converged Network Analysis and Problem Solving
Network Troubleshooting Steps
Common Symptoms and Problems
Network Performance Monitoring Tools
LAN Monitoring Tools
Software Tools for Baselining and Testing
QoS Monitoring Tools
LAN and WAN Bandwidth Monitoring Tools
Voice/Video Quality Monitoring Tools
LAN Protocol Analyzer Operations Analyzers Overview