Why this CRM course?
This one-day course focuses on the design and management essentials of customer service infrastructures - the people, systems, call centres, web applications - for telecommunications and Internet service providers.
CRM Training Course Objectives
On completing this course, you will be able to:
- Understand what functions need to be provided within the customer service surround
- Appreciate the value-add positioning of service surround in an increasingly commoditised product and service marketplace
- Understand how to design and dimension customer service management centres
- Be aware of how to measure and control the quality of the service experience.
Who should attend this CRM course
- Marketing, sales, engineering and IT managers
- New entrants to telecommunications organisations
- Customer service professionals
- Anyone from any discipline needing to design or evolve a customer care system.
CRM Course Pre-requisites
The course has no prerequisites
Lifetime Post-Course Support
After completing this
CRM training course, delegates receive
lifetime post-training support from LEVER Technology Group PLC, to help them apply the technologies and skills they have learned with us, to provide career-long support, and to ensure they are better equipped for their future roles in IT and networking.
