Customer Care and CRM

Getting CRM right means happy customers, getting it wrong means high attrition

LEVER Technology Group PLC   The World's ONLY CWNP GOLD Partner
Course duration: 1 day

Course Price: £495




 


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Why this course?

This one-day course focuses on the design and management essentials of customer service infrastructures - the people, systems, call centres, web applications - for telecommunications and Internet service providers.

Training Course Objectives

On completing this course, you will be able to:

Who should attend


Course Pre-requisites

The course has no prerequisites

Lifetime Post-Course Support

After completing this course, delegates receive lifetime post-training support from LEVER Technology Group PLC, to help them apply the technologies and skills they have learned with us, to provide career-long support, and to ensure they are better equipped for their future roles in IT and networking.

Course Content

Introduction

What is Customer Service Surround

Customers perception of service quality

Impact of People

Customer Relationship Management

Service events as an opportunity

Matching Service Surround infrastructure to customers and Dimensioning customer service management centres


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