Network Troubleshooting Training Course Classes and Wireshark network protocol analysis troubleshooting and support

Why this network troubleshooting course?

This unique course provides an essential and practical coverage of advanced LAN support techniques, and demonstrates methods for obtaining performance and reliability from today's Local and Wide Area networks, many of which are not documented elsewhere.

Who should attend this network troubleshooting course

Everyone responsible for the support, management, installation or design of Local or Wide Area networks.
IT support staff and network managers.

network troubleshooting Course Pre-requisites

Delegates should have some practical experience of networking prior to attending the course. Course 301: Introduction to Datacomms and Networking, is recommended as a minimum level of experience.

Lifetime Post-Course Support

After completing this network troubleshooting training course, delegates receive lifetime post-training support from LEVER Technology Group PLC, to help them apply the technologies and skills they have learned with us, to provide career-long support, and to ensure they are better equipped for their future roles in IT and networking.

network troubleshooting Training Course Content

Introduction

Networking components and terminology
802.3 Ethernet cabling and operation
802.5 Token Ring cabling and operation

Structured troubleshooting

Common network problems
Categorising problems
Problem detection and isolation
Practical troubleshooting strategies
Resolution and documentation

Network diagnostic tools

Existing sources of diagnostic information
Server, workstation and network diagnostics
NIC diagnostics
Cable testing equipment
TDR equipment
Using a multimeter

Validating network cabling

Checking continuity and insulation
Short and open circuits
Split, crossed and straight pairs
Verifying correct termination
Measuring EMI, NEXT
Validating cable categories

Resolving NIC problems

Hardware and software settings
IRQ, I/O, RAM and DMA issues
Issues with Plug and Play
ODI, NDIS and packet drivers

Network protocol issues

Managing IPX frame types
Network addressing
IP addressing, the subnet mask
Default gateway
IPX addressing

Network protocol analysis

IP, ARP, ICMP, TCP, UDP
IPX, SPX, NCP, SAP, RIP
NetBIOS, NetBEUI, DLC

Essential analytical skills

The essentials of network operation
Adopting an analytical approach to network design and maintenance
Quantification and calculation of network speed, bandwidth, utilisation and delays

Network workload characterisation

Defining workload characterisation: Server characterisation
Network characterisation
Client characterisation

Analysing server and client performance

Factors which affect system performance
Micvrosoft Windows Performance Monitor
Windows 95/98/ME monitoring tools
Identifying system bottlenecks
Benchmarking suspect components
Resource allocation and long-term documentation

Analysing network performance

Factors which affect network performance
RMON standards and facilities
Employing RMON
Employing SNMP
Using network monitors and analysers
Understanding and predicting network traffic loadings

Analysing performance data

Using spreadsheets for data analysis
Establishing performance baselines
Establishing a database of measurement information

Expanding and enhancing

the network
Using bridges and routers
Employing LAN switches
Assessing bandwidth requirements
Load measurement and balancing

Proactive network maintenance

Identifying problems, detection and correlation
Controlling configuration changes
Planning against disasters
Auditing the network
Obtaining information and advice

Advanced Network Support Analysis & Troubleshooting — a 3-day network troubleshooting training course

An essential and practical coverage of network support, protocol analysis, troubleshooting and management featuring Wireshark network monitoring, protocol analysis and support